Deleting your data

• Send an email to contact@alexc.ch with the subject “Deletion of my LoyalCody data”.
• Send it from your account's email address, so that we can verify that it really is you.
• For a card created without an account, include the card's link (the address of your card's page): this is the only way to identify it.

We confirm the deletion by email within 30 days.

• your account: name, email address, password and sign-in sessions;
• the link with your Google or Microsoft account, if you used it to sign in;
• your loyalty cards, their visits and their rewards.

For a merchant account, the shops and their customers' cards are also deleted. Only the data required for invoicing is kept, for the period required by law (10 years).

Please note: deletion is permanent; visits and rewards in progress cannot be recovered.

You can also remove LoyalCody's access in your Google or Microsoft account settings, in the list of connected apps and services.

This prevents LoyalCody from using that account to sign you in, but does not delete your data at LoyalCody: to do so, make the request by email as explained above.

To find out which data we process and why, see our Privacy Policy.